1. Shipping Locations

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia.

2. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• Orders placed after business hours will be processed the next working day.

• During peak seasons or promotions, processing times may be slightly extended.

3. Delivery Time

Estimated delivery times:

• Major Cities (Riyadh, Jeddah, Dammam): 2–4 business days

• Other Regions: 3–6 business days

Delivery times are estimates and may vary depending on location and courier operations.

4. Shipping Fees

• Standard shipping fee: [Insert Amount] SAR

• Free shipping on orders above: [Insert Amount] SAR

• Any additional fees (such as remote area surcharges) will be displayed at checkout if applicable.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number to monitor your shipment status.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service:

• COD fee (if applicable): [Insert Amount] SAR

• Please ensure someone is available at the delivery address to receive and pay for the order.

7. Delivery Attempts

Our courier partners will typically attempt delivery up to two times. If delivery fails, the order may be returned to our warehouse. Re-shipping fees may apply.

8. Incorrect Address

Please ensure your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.